Working with others is essential for a thriving business. With the help of modern tech, communication and collaboration tools make staying connected easy. Tools like softphones, instant messaging, and video conferencing lets teams work together anywhere, anytime.
The right collaboration tools transforms work. Collaboration tools are scalable, intuitive, and powerful. Businesses and organizations from all industries can enjoy the benefits of cloud communications:
This is list is by no means exhaustive, but we’re going to cover how one specific NUSO tool, Video Conferencing, helped a multi-state law office save time, improve communication, increase productivity, and boost employee engagement.
Why Mayfield Law Needed Better Communication
We’re going to take at a look NUSO customer we’ll call the Mayfield Law Firm. Spanning across seven states and two time zones, the Mayfield Law Firm has a team of 120 attorneys, paralegals, receptionists, and clerks. This law office specializes in U.S tax law for corporate businesses. Mayfield’s clients live all throughout the U.S and parts of Canada.
The global nature of the business means the law firm needed a comprehensive communication solution.
With NUSO’s Video Conferencing, Mayfield Law builds better relationships with clients, employees, and partners. The several benefits include:
Reduced Travel Time and Costs
Before using Video Conferencing, Mayfield Law struggled with enormous travel expenses. Mayfield Law now hosts client appointments and internal meetings through NUSO’s easy-to-use web conferencing portal. Video conferencing also helps internal teams across locations work together without wasting time driving or flying. Employees across the three states feel more cohesive because they can work with each other instantly. Scheduling times to meet is not an issue either – NUSO Video Conferencing integrates with Mayfield Law’s Outlook Calendar. Scheduling meetings only takes a click.
Increased Engagement Compared to Emails or Phone
Images are more memorable than spoken word or written text. This is called the Picture Superiority Effect. When a client first meets her attorney through video conferencing, the introduction is has more impact compared to a phone call or basic email. Face-to-face meetings create deeper connections, build trust, and promotes higher engagement. This strengthens attorney and client relationships.
Improved Efficiency Between Clients and Teams
In an average 40-hour work week, workers spend up to 28 hours writing emails, searching and coordinating with others within their organization. NUSO Video Conferencing enables instant communication and reduces wasted time trying to hunt down information.
Expedite Legal Tasks
Mayfield Law uses video conferencing for depositions and testimonies. With secure HD video conferencing, attorneys can collect important statements during the discovery phrase and prepare for questioning from the other side. Prepping for a trial takes month of advance work, and video conferencing connects all participants without going on multiple business trips.
Advances Internal Communication
NUSO Video Conferencing allows up to 50 participants across mobile or desktop devices to connect. This lets large teams prepare documents together, practice arguments, and train for new protocols. This convenient feature connects employees in real-time, and tasks can be completed immediately. Video conferencing is just one element of collaboration tools, which we’ll cover more in depth later.)
Higher Employee Satisfaction
Video Conferencing boosts employee satisfaction in a few ways. First, employees now can work remotely from home, the courthouse, or on the road. This provides more freedom and raises morale. A Stanford study revealed working from home increases happiness and work engagement. Because satisfied employees are less likely to leave for another office, Mayfield Law has a below average turnover rate.
The Rise of Video Conferencing for Law Firms
Video conferencing gives Mayfield Law a competitive advantage by reducing costs, increasing customer satisfaction, and improving efficiency. Other cloud collaboration tools like softphones, screen-sharing, and calendar integration also helps streamline business communication.
Law offices should consider incorporating video conferencing into their operational toolkit. Video meetings provide several benefits including real-time collaboration, better communication, and lower costs while establishing meaningful connections.
NUSO Video Conferencing offers crystal clear video conferencing across Desktop, Mac, iOS, and Android.
In addition to Video Conferencing, we also help businesses transform their phone system by moving them to business VoIP. With VoIP, it’s easier to add or remove phone numbers as well integrate video, meetings, and chat into one simplified system.