NUSO Accessibility Feedback Process & Contacts

NUSO welcomes feedback from its Employees, Users and Partners on any Accessibility barriers you may have in communications or access to information or products. To that end, NUSO is committed to ensuring equal access and participation for people with disabilities.

This Accessibility plan has been prepared in accordance with the requirements of the Accessible Canada Act and explains the NUSO process to collect feedback from all concerned Parties.

Email us

Call us

1-844-438-6876 Option 4

Visit Us
Chat with us

Access to live agent 8am-5pm Monday through Friday

Anonymous Feedback

Individuals can leave feedback with their contact or anonymously. Providing feedback via Live Chat or through the NUSO online form are the best ways to provide anonymous feedback.

Acknowledgement of Feedback

Feedback received from the online form or email will be acknowledged with a receipt. Those providing feedback through TTY and Live Chat will be interfacing directly with an employee who will acknowledge receipt. For any feedback received by Postal Carrier, if contact is provided, an acknowledgement letter will be mailed to the address provided.

Employee Feedback

NUSO regularly requests feedback from its employees, including anyone with disabilities to provide direct feedback to the NUSO Human Resource team. The purpose being feedback on all areas of NUSO including Accessibility, Employee recruitment, onboarding and Training as examples.

Partner and External Feedback

NUSO also monitors feedback given during online Webinars, Trade Shows, Social Media, etc. NUSO employees are instructed to provide any feedback received to a NUSO Accessibility team member or emailing to

Alternative Formats

A request can be made for the NUSO feedback process as well as other documents in print, large print, Braille, audio or other supported media by sending request to


Per the 7-year retention period NUSO will retain any and all feedback per NUSO retention policy both electronically and hard copies received.

NUSO Accessibility Plan

Click Here to view the Accessibility Plan

Feedback Form

Preferred Contact Method(Required)
If you wish to be contacted by email
If you wish to be contacted by phone