NUSO C3 – Cloud Contact Center

One single, turnkey platform to manage all your communications directly in the Cloud

ALL YOUR UC APPLICATIONS IN ONE SCALABLE PLATFORM

NUSO C3 – Cloud Contact Center is the full-featured cloud-based solution that allows your agents to really make a difference.

Customer requests are efficiently handled through different channels – call, chat, and email. No more wasted time moving from one application to another – all the tools agents need are at their fingertips.

C3 allows companies to migrate corporate UC from legacy systems to the Cloud gradually – the two technologies can coexist.

three women sitting at a desk with laptops and headsets

A COMPLETE SUITE FOR YOUR COMPANY

  • Chats and emails are easily managed through the Contact Center
  • Calls are efficiently handled through the Attendant Console
  • Algorithms route conversations through the Queue Manager
  • Files are securely saved and stored through the Compliance Recorder
  • Critical situations are promptly fixed through the Supervisor Console
  • Service and agents’ KPIs are analyzed through Call Analytics
a woman wearing a headset smiles at the camera
a man and woman wearing headsets in front of computers

ADVANCED CONTACT CENTER FEATURES

  • WhatsApp and email integration
  • Chat recording and configurable automatic chat messages
  • Configuration of distribution algorithms
  • Selectively login and logout from queues
  • Integration of the most common physical PBXs
  • Import user information and contacts
  • Different user privileges and groups

A COMPLETE AND SMOOTH ECOSYSTEM

  • Whatsapp and email plugin to manage requests through different touchpoints
  • Microsoft Dynamics™ and Salesforce™ CRM integrations to maintain customer information
  • Microsoft Power BI® integration to analyze UC data and monitor customer service quality
a man sitting at a desk talking on a cell phone
a woman sitting in front of a laptop computer wearing headphones

FAST, FLEXIBLE AND USER-FRIENDLY

  • Quick set-up, be live in a few hours
  • Optimized suite for a work-from-anywhere scenario
  • Suitable for visually impaired and blind operators
  • Multi-User platform with the same UI for users and administrators
  • Authentication security level increased thanks to LDAPS protocol and OAuth standard for Zoom™ implementation

One Suite. Multiple Products.

C3 Cloud Contact Center is built on a core queueing and routing engine, called Queue Manager,

and other companion products – Supervisor Console, Attendant Console, and Voice & Video Recorder.

  • ATTENDANT
    CONSOLE PRO
  • VOICE AND VIDEO
    RECORDER
  • QUEUE MANAGER
  • SUPERVISOR
    CONSOLE

Ready to learn more about NUSO C3 Contact Center?

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