NUSO Call Analytics

Advanced and actionable insights to help you manage and measure call performance to grow your business.

ADVANCED UC REPORTS

NUSO Call Analytics is an advanced reporting system that empowers you with all the key information on how your service is performing.

Take advantage of standard template reports or create your custom ones. Thanks to Microsoft Power BI® integration, data can easily become precious insights to improve your service and business.

The solution is compatible with legacy PBXs and Microsoft Teams™.

Choose Your Module

NUSO Call Analytics delivers access to different sets of reports available in CSV or PBIT for Microsoft Power BI. The solution is available in 3 different modules, according to which type of data you need to analyze.

Can’t see the report you need? No problem, you will have direct access to the database, to create your own reports any time you need to.

CONTACT CENTER MODULE

This module helps you improve both your service and your team performance:

  • Call center data helps you draw new strategies to improve customer experience
  • Highlight weaknesses on call center workflows – verify compliance with SLAs
  • Calls insights help you understand if agents need extra training
  • Data on operators’ KPI gives you an overview of their performance
  • Understand if the number of operators is adequate to manage peaks loads
  • Constantly monitor service improvements

ENTERPRISE ACCOUNTING MODULE

This module helps you analyze the phone traffic divided per each cost center:

  • Optimize your infrastructure by analyzing the traffic aggregated per each branch
  • You choose your own aggregation criteria according to the goal of your analysis
  • Take advantage of multi-tagging to analyze calls according to different criteria
  • Allocate budget according to peak loads or profitable services
  • Track down the most expensive services to plan improvements

COMPLIANCE RECORDING MODULE

This module helps you analyze your recorded conversations, to help you:

  • Be confident at all times that registrations comply with the relevant regulations
  • Have a complete scenario analysis of recorded calls (eg. call trace, duration, call party numbers)
  • Map your file backup/deletion status
  • Detect errors on recorded files
  • Map call participants and their actions during the call
  • Track call type media for each conversation (e.g. audio, data, GPS)

Ready to Learn More About NUSO Call Analytics?

Name(Required)
Business Email(Required)
Please let us know what's on your mind. Have a question for us? Ask away.
This field is for validation purposes and should be left unchanged.