Contact Center

NUSO’s cloud-based Contact Center as a Service – CCaaS provides the necessary tools for customer service teams without unnecessary complexity or costs.

CCaaS - cloud and headset diagram

Streamline And Improve Customer Service Delivery with NUSO Contact Center as a Service – CCaaS

NUSO Contact Center is designed to integrate seamlessly into customer business applications and use existing customer data to enhance profitability and improve service delivery. Experience advanced features like integrated chat, IVR, overflows, skills-based routing, workload balancing, virtual queuing, and call recording with PCI Compliance. NUSO Contact Center offers virtually unlimited call routing options, including skills-based routing, where calls are automatically sent to the agent best qualified to resolve the problem.

Features of NUSO Contact Center as a Service – CCaaS

  • Intelligent Call Routing:
    Routes calls to agents best suited for solving specific problems so customers have a better experience and less hold time.
  • Customizable Dashboards:
    Customizable dashboards allow agents and managers to see important information on a single screen including greetings, transfers, queue monitors, inbound, and outbound calls.
  • Detailed Call Analytics & Reporting:
    Insights for historical and real-time performance – access from anywhere on your smart device.
  • Business Mobility:
    With more agents working remotely, NUSO Contact Center allows teams to provide customer support from any desktop, tablet, or smartphone with Internet access.
  • Call Recording:
    Ensure your team represents your business the way you want. Call recording enhances your business by providing greater intelligence. Optional PCI Compliance and Encryption available.
three ring venn diagram top blue circle white text CCaaS 5 bullet points, left circle white text UCaaS 2 bullet points, right circle green white text CPaaS 3 bullet points

Benefits

GREAT

GREAT

Business Intelligence


Quickly

Quickly

Answer Customers During First Contact


Integrated

Integrated

system – Information Lives in Same Place

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