Past Incidents

  • October 23, 2020

    Scheduled Maintenance

    Overview

    NUSO will be performing a scheduled maintenance to apply upgrades to various system components as recommended by vendor support guidelines.

    The components involved in this maintenance do NOT include the systems responsible for either PBX and phone registrations or establishing and maintaining inbound or outbound calls. As such, these services will not be impacted at any point during this maintenance.

    Services Impacted

    During the upgrade process for the Enhanced Application Server (EAS) components, there will be a 40-60 minute window during which all Auto Attendants, Voicemail, and CommPortal Web Interface access will be unavailable. This portion of the maintenance will occur between 03:00 AM CST and 04:00 AM CST on 10/25/2020.

    If you have special requirements which will require that alternate call handling be put in place during this portion of the window, please contact our support team so that an appropriate plan can be put in place to meet your needs.

    Services Potentially Impacted

    During the upgrade process for the AMS Message and Presence Server, it is possible that some Accession client users may experience intermittent service availability issues regarding these services. Due to the redundant architecture of this platform, any user impact should be relatively brief.

    We understand there is no perfect time to perform maintenance. With this in mind, we have scheduled this maintenance during a low utilization period. We thank you for your understanding and support.

    https://nuso.cmail19.com/t/ViewEmail/j/DAACEC84C21B53932540EF23F30FEDED

    10/25/2020 03:00:00 - 10/25/2020 04:00:00
  • September 16, 2020

    Scheduled Maintenance

    The scheduled maintenance has been completed.

    09/15/2020 16:10:00 - 09/16/2020 00:34:00
  • September 14, 2020

    Fiber Circuit Connection Issue

    This issue has been as fully resolved. Our engineers are working to analyze and prevent any future incidents. If you are still affected by this issue, please don’t hesitate to send an email to technicalsupport@nuso.cloud or submit a ticket at https://nuso.cloud/support/technical-support/ We are sorry for inconvenience caused by this issue.

    09/14/2020 10:42:00 - 09/16/2020 11:46:00