All cloud communications providers still rely on old servers and wires in the ground to make and receive phone calls. Car accidents, gardening projects, and construction work can sever those telephone wires and leave your phone lines without service!

Suddenly, your customer can’t receive or make calls from Atlanta to Dallas anymore. You and they are provided with no explanation as to what happened. In reality, a local highway improvement project accidentally cut through a huge roll of fiber in the ground, impacting thousands of telephone lines. You likely find that the repair has taken place only when your customer noifies you their phone lines are working again, after an entire business day without service.