Privacy Policy

 
Last Updated: February 22, 2024 
NUSO, LLC. respects your right to privacy. This Privacy Notice explains who we are, how we collect, share, and use personal information about you, and how you can exercise your privacy rights. This Privacy Notice applies to personal information that we process about:
NUSO may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Notice.

Who We Are

NUSO delivers complex cloud communication solutions in real-time through authorized channel partners serving the small to medium business (SMB) and enterprise markets. We provide Unified Communications (UCaaS), Contact Center (CCaaS), SIP Trunking, Collaboration, Video and Audio Conferencing, SMS and Mass Announcements, Call Recording, Infrastructure as a Service, Device as a Service, and Faxing solutions.

What Personal Data We Collect and Why We Collect It

We may collect the following information:
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    Name
     
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    Contact info including address, telephone number, and email
     
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    Demographic information such as postcode, preferences and interests
     
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    Other information relevant to customer surveys and/or offers or needed for your service.
     
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
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    Internal records used for billing, to provide services or complete transactions you have requested.
     
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    We may use the information to improve our products and services.
     
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    We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided.
     
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    From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.
     

What Information We Collect or Process via Our Mobile Applications

NUSO processes and in certain situations collects personal information as needed to deliver its Products and Services and manage its business. When collecting personal information, NUSO does so in a reasonable and lawful manner. The types of information and the purposes for which NUSO collects or processes personal information may include:

Indirect End User Phone Contact Information (Personal Identifiable Information)

Specifically, only when enabled via system permission on NUSO Android and NUSO iOS, NUSO shows personal contacts within the respective application. When the user sends an SMS message to one of his/her phone contacts, or when the user initiates a call to one of his/her phone contacts, the phone number is sent securely through NUSO’s API. NUSO does not athis number with any other PII, and it cannot be directly or indirectly attributed to any person or persons; NUSO stores only the phone number and pertinent metadata so as to be compliant with all applicable state and federal laws, and NUSO does not share this data with any advertisers or third parties under any circumstances. A user can revoke phone contact access on his/her mobile device at any time, and his/her app experience is not hindered or interrupted. NUSO Android and NUSO iOS also uses Gravatar, only when enabled via Settings and UIConfigs, which is a service that provides avatar images linked to the MD5 hash of the user’s email address. This means that, only when Gravatar use is enabled, we hash each contact’s email address and send it to Gravatar to try and retrieve an avatar image. MD5 hashes cannot be directly or indirectly attributed to any person or persons, and we only send the MD5 hash to Gravatar, never the email address in plain text. As with phone contacts, a user can revoke Gravatar access at any time in Settings or via UIConfig, and his/her app experience is not hindered or interrupted.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. The use of cookies is an industry standard, and cookies are currently used on most major websites. Most web browsers are initially set up to accept cookies. If you prefer, you can reset your browser to notify you when you have received a cookie. You can also set your browser to refuse to accept cookies altogether. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded Content from Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

NUSO collects technical information relating to each time a visitor comes to a NUSO Website, including IP address, browser type and version, time zone settings, browser plug-in types and versions, operating system, platform type (e.g. Internet Explorer browser on a Windows platform), broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about your visit, including pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number. Gathering this technical information helps us to learn what browsers we need to support and helps us determine what sections of our Websites are most popular and how many visitors come to our site(s). You do not have to register with our Websites before we can collect this information. Collecting this information enables us to better understand the visitors who come to our Websites, where they come from, and what content on our Websites is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Websites to our visitors. Some of this information may be collected using cookies and similar tracking technology.

How We Use Personal Data

Personal Information collected through our Websites is generally collected and maintained solely by NUSO and/or its authorized partners. We use your Personal Information according to the terms of the Privacy Policy. We will only process your Personal Information, including sharing it with third parties, where
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    1. you have provided your consent which can be withdrawn at any time, 2. the processing is necessary for the performance of a contract to which you are a party, 3. we are required by law, 4. the sharing or transfer is in connection with any business or asset sale, equity transaction, merger, acquisition, bankruptcy, liquidation, or similar proceeding, or in preparation for any of these events 5. the processing is required to protect your vital interests or those of another person, or 6. the processing is necessary for the purposes of our legitimate commercial interests, provided your interests and fundamental rights do not override those interests.
     
We use the Personal Information you give us:
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    to carry out our obligations from any agreement or contract entered into between you and us
     
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    to provide you with the information, products, and services you request from us
     
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    to arrange and deliver conferences and events relevant to you
     
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    to respond to your questions and provide related customer services
     
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    to improve our Websites
     
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    to send you NUSO notifications, special offers, and other information that NUSO believes is relevant and useful to its partners and customers, where you have not opted out of receiving such information; we may automatically process your information to determine which products and services may be of most use to you. You may opt-out by unsubscribing from our email list.
     
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    to send you third party information that NUSO believes is relevant and useful to you, where you have given your consent
     
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    to notify you about changes to your services or to ask you to provide feedback
     
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    to enable you to partake in a prize draw, competition or complete a survey
     
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    to administer and protect our business and websites (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)
     
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    for those who apply for employment with NUSO, to process your employment application, including background checks and education and employment verification, as applicable
     
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    to comply with all applicable laws or legal processes, including providing information on individual users to the appropriate governmental authorities where required by law enforcement or judicial authorities
     
Sensitive Personal Information: NUSO does not share with third parties, sensitive Personal Information such as passcodes, social security numbers, credit card numbers, felony conviction information, or health information except as necessary to complete transactions requested by you, to process employment applications, or to comply with legal obligations, and under strict confidentiality and security protections; nor does NUSO publish such sensitive Personal Information. NUSO does not sell your information to third parties.

What Rights You Have Over Your Data

You may choose to restrict the collection or use of your personal information in the following ways:
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    Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
     
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    If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact@nuso.cloud.
     
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    We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
     
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    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 7777 Bonhomme Ave. Suite 1100, Clayton, MO 63105.
     
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    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
     

Customer Proprietary Network Information

In the normal course of providing VoIP services to its users and customers, NUSO maintains and collects customer proprietary network information (CPNI). This information includes services you currently purchase and how you use those services and billing information. NUSO will share these detail within the company as well as authorized agents in order to offer you additional products or services. NUSO does not share, sell, or trade to anyone that is not authorized in order to protect your rights. We may at times use or disclose your CPNI for legal or regulatory reasons such as responding to a court order or to investigate fraud.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. NUSO Websites have security measures equal to or better than those reasonably expected in the industry, such as firewalls, in place to protect against the loss, misuse, and alteration of your Personal Information under our control. While we cannot guarantee that loss, misuse, or alteration to data will not occur, we take reasonable precautions to prevent such unfortunate occurrences. Certain particularly sensitive information, such as your credit card number, collected for a commercial transaction is encrypted prior to transmission. You are ultimately responsible for the security of your NUSO login credentials. You may not share your NUSO login credentials with colleagues or friends so they can access content or features that are restricted to NUSO partners and customers only. You should log out of your browser at the end of each computer session to ensure that others cannot access your Personal Information and correspondence, especially if you share a computer with someone else or are using a computer in a public place like a library.

Notice to California Residents

The California Consumer Privacy Act, as amended by the California Privacy Rights Act of 2020 (“CCPA”), requires that we provide California residents with a privacy policy that contains a comprehensive description of our online and offline practices regarding the collection, use, disclosure, sale, sharing, and retention of personal information and of the rights of California residents regarding their personal information. This section of the Privacy Policy is intended solely for, and is applicable only as to, California residents. If you are not a California resident, this section does not apply to you and you should not rely on it. The CCPA defines “personal information” to mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Personal information does not include publicly available, deidentified or aggregated information or lawfully obtained, truthful information that is a matter of public concern. For purposes of this “Notice to California Residents” section we will refer to this information as “Personal Information.”  
Notice at Collection of Personal Information
We currently collect and, in the 12 months prior to the Last Updated Date of this Privacy Policy, have collected the following categories of Personal Information:
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    Identifiers (name, alias, postal address, online identifier, Internet Protocol address, email address, account name, other similar identifiers)
     
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    Unique personal identifiers (device identifier; cookies, beacons, pixel tags, mobile ad identifiers, or other similar technology; customer number, unique pseudonym or user alias; other forms of persistent or probabilistic identifiers that can be used to identify a particular consumer or device)
     
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    Personal information described in California’s Customer Records statute (California Civil Code § 1798.80(e)) (signature, telephone number)
     
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    Commercial information (records of products or services purchased, obtained or considered; other purchasing or consuming histories or tendencies; or other commercial information)
     
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    Internet or other electronic network activity information (browsing history; search history; and information regarding consumer’s interaction with website, application or advertisement)
     
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    Geolocation data
     
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    Professional or employment-related information
     
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    Inferences drawn from above information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
     
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    Sensitive Personal Information (account log-in in combination with any required password or credentials allowing access to an account)
     
We collect Personal Information directly from California residents and from internet service providers, data analytics providers, and operating systems and platforms. We do not collect all categories of Personal Information from each source. In addition to the purposes stated above in the section “How We Use Personal Data” we currently collect and have collected the above categories of Personal Information for the following business or commercial purposes:
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    Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards
     
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    Helping to ensure security and integrity to the extent the use of your Personal Information is reasonably necessary and proportionate for these purposes
     
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    Debugging to identify and repair errors that impair existing intended functionality
     
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    Short-term, transient use
     
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    Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, or providing similar services
     
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    Providing advertising and marketing services, except for cross-context behavioral advertising, to you provided that, for the purpose of advertising and marketing, our service providers and/or contractors shall not combine the Personal Information of opted-out consumers that the service provider or contractor receives from us, or on our behalf with Personal Information that the service provider or contractor receives from, or on behalf of, another person or persons or collects from its own interaction with you
     
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    Undertaking internal research for technological development and demonstration
     
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    Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance such services or devices
     
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    Advancing our commercial or economic interests, such as by enabling or effecting, directly or indirectly, a commercial transaction
     
Sale, Sharing, and Disclosure of Personal Information
The CCPA defines “sale” as the transfer of Personal Information for monetary or other valuable consideration. Although we do not “sell” Personal Information as that term may be commonly interpreted, we engage in online activities that may constitute a sale or a share of Personal Information under California law. This may include showing you advertisements on other websites. The following table identifies the categories of Personal Information that we sold or shared to third parties in the 12 months preceding the Last Updated Date of this Privacy Policy and, for each category, the categories of third parties to whom we sold or shared Personal Information:

Category of Personal Information

Unique personal identifiers (device identifier; cookies, beacons, pixel tags, mobile ad identifiers, or other similar technology; customer number, unique pseudonym or user alias; other forms of persistent or probabilistic identifiers that can be used to identify a particular consumer or device)

Category of Third Parties

Data analytics provider  
We sold or shared Personal Information to third parties for the following business or commercial purposes:
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    Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards
     
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    Advancing our commercial or economic interests, such as by enabling or effecting, directly or indirectly, a commercial transaction
     
The following table identifies the categories of Personal Information that we disclosed for a business purpose in the 12 months preceding the Last Updated Date of this Privacy Policy and, for each category, the categories of recipients to whom we disclosed Personal Information:

Category of Personal Information

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    Identifiers (name, postal address, online identifier, Internet Protocol address, email address)
     
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    Personal information described in California’s Customer Records statute (California Civil Code § 1798.80(e)) (telephone number)
     
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    Commercial information (records of personal property, products or services purchased, obtained or considered; other purchasing or consuming histories or tendencies; or other commercial information)
     

Categories of Recipients

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    Business partners; data storage providers; marketing service providers; customer relationship management providers
     
We disclosed Personal Information for the following business or commercial purposes:
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    Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards
     
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    Performing services
     
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    Providing advertising and marketing services
     
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    Undertaking internal research for technological development and demonstration
     
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    Advancing our commercial or economic interests, such as by enabling or effecting, directly or indirectly, a commercial transaction
     
We do not knowingly collect, sell, or share the Personal Information of consumers under 16 years of age. We do not collect or process sensitive Personal Information for the purpose of inferring characteristics about individuals and, consequently, do not collect sensitive Personal Information or use it for purposes other than those allowed by the CCPA and its regulations.
Retention of Personal Information
We retain your Personal Information for as long as necessary to fulfill the purposes for which we collect it, such as to provide you with the service you have requested, and for the purpose of satisfying any legal, accounting, contractual, or reporting requirements that apply to us.
Your Rights
If you are a California resident, you have the following rights with respect to your Personal Information:
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    (1) The right to know what Personal Information we have collected about you, including the categories of Personal Information, the categories of sources from which we collected Personal Information, the business or commercial purpose for collecting, selling or sharing Personal Information (if applicable), the categories of third parties to whom we disclose Personal Information (if applicable), and the specific pieces of Personal Information we collected about you;
     
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    (2) The right to delete Personal Information that we collected from you, subject to certain exceptions;
     
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    (3) The right to correct inaccurate Personal Information that we maintain about you;
     
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    (4) If we sell or share Personal Information, the right to opt out of the sale or sharing;
     
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    (5) If we use or disclose sensitive Personal Information for purposes other than those allowed by the CCPA and its regulations, the right to limit our use or disclosure; and
     
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    (6) The right not to receive discriminatory treatment by us for the exercise of privacy rights the CCPA confers.
     
HOW TO SUBMIT A REQUEST TO KNOW, DELETE, AND/OR CORRECT
You may submit a request to know, delete, and/or correct by emailing us at contact@nuso.cloud or by calling us toll free at 844-438-6876 If you are submitting a request on behalf of a California resident, please submit the request through one of the designated methods discussed above. After submitting the request, we will require additional information to verify your authority to act on behalf of the California resident.
Our Process for Verifying a Request to Know, Delete, and/or Correct
We will comply with your request upon verification of your identity and, to the extent applicable, the identity of the California resident on whose behalf you are making such request. We will verify your identity either to a “reasonable degree of certainty” or a “reasonably high degree of certainty” depending on the sensitivity of the Personal Information and the risk of harm to you by unauthorized disclosure, deletion, or correction as applicable. To do so, we will ask you to verify data points based on information we have in our records concerning you.
Right to Opt Out of Sale or Sharing of Personal Information
If you are a California resident, you have the right to direct us to stop selling or sharing your Personal Information. As noted above, although we do not “sell” Personal Information as that term may be commonly interpreted, we engage in online activities that may constitute a sale or a share of Personal Information under California law. You may exercise your right to opt out of sales or sharing through our Cookie Consent Manager by clicking “Preferences” in the notification banner on our Websites. You also may submit a request by contacting us as described below.

Your European Privacy Rights

For European or United Kingdom Residents Only. If you are based in the EU or the UK, in certain circumstances, you have rights under the GDPR in relation to your Personal Information.
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    Request access to your Personal Information: You may have the right to request access to any Personal Information we hold about you as well as related information, including the purposes for processing the Personal Information, the recipients or categories of recipients with whom the Personal Information has been shared, where possible, the period for which the Personal Information will be stored, the source of the Personal Information, and the existence of any automated decision making.
     
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    Request correction of your Personal Information: You may have the right to obtain without undue delay the rectification of any inaccurate Personal Information we hold about you.
     
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    Request erasure of your Personal Information: You may have the right to request that Personal Information held about you is deleted.
     
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    Request restriction of processing your Personal Information: You may have the right to prevent or restrict the processing of your Personal Information.
     
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    Request transfer of your Personal Information: You may have the right to request the transfer of Personal Information directly to a third party where this is technically feasible.
     

Contact Information

If you have any questions or concerns about this policy you can contact us at:   Phone Number: 844-438-6876 email: contact@nuso.cloud Mailing Address: 7777 Bonhomme Ave. Suite 1100, Clayton, MO 63105.