NUSO Tools like Business Phones, Contact Centers, SMS / MMS Texting, Mass Announcements, Complex Auto Attendants, and Call Queues Improve Your Customers’ Experience.
Improve Customer Service
Connecting your physical store, e-commerce website, and customer support office into a seamless cloud-powered platform boosts your overall customer experience while improving business efficiency. For example, customers calling a local brick-and-mortar storefront can be automatically transferred to your company’s call center for information on inventory, features, or store hours.
Streamline Your Customer’s Journey and Internal Processes
Intelligent routing sends calls to the agent best suited to handle the customer’s concerns. Our platform gives your agents critical information about each customer, empowering them to resolve issues quickly and save time. In addition, call analytics track essential metrics to help managers improve quality control, training, and insight into agent performance.
Reduce Operational Costs
NUSO cloud communications saves retailers money. A new communication system can pay for itself quickly without a significant investment in pricey equipment or ongoing maintenance. Businesses can save up to 70% compared to traditional phone service by switching to NUSO as our cloud-based technology removes toll or long-distance calling charges.
Save Money on Equipment
While other providers charge extra for web or video conferencing, NUSO’s Unified Communications plans include these features. A fully integrated platform is essential for growing online markets and remote workers. Flexible to your business’s unique needs, NUSO cloud communications help you gain a competitive advantage in a dynamic workforce without sacrificing financial stability.
Accelerate Business Growth
We know growing your business is top of mind. NUSO Unified Communications easily accommodates new locations and offices. Unlike on-premise systems that rely on stationary hardware, with NUSO, new phones and users can be added with a few changes on our online dashboard.
Manage Physical Locations In One Spot
If your business expands into different states, your authorized NUSO Partner can quickly help you turn up new locations. Gone are the days of waiting for IT to set up new phone systems. Instead of building individual systems for each location, our communication system unifies all your business locations under one platform.
