NUSO System Status

Welcome to NUSO’s status page, our home for real-time information on system performance. Here you’ll find live and historical data on each of our services. To file a ticket with our support team, please send an email to support@nuso.cloud or submit a ticket at https://nuso.cloud/support/technical-support/

Starting at 10am central time on 9/27/2021 one of NUSOs underlying carriers again began experiencing significant technical difficulties with their inbound service. This is not a full outage. This underlying carrier is used by roughly 80% of other service providers to some degree in the US.

NUSO’s network is not impacted but calls that flow through the external carrier are being impacted. A significant portion of NUSO’s customers will not experience any problem at all as their call flows will not route through the impacted network.

We are monitoring the situation and watching it carefully. We will continue to update you.

Please use the following phone numbers to reach our network operations center (NOC) during this event in order.

855-458-2220 or 314-690-0660

As of 1:40 PM central time on 9/27/2021 we have no update on resolution from the upstream carrier as to when the issue will be resolved. We continue to monitor the situation and will update we have more information.

As of 2:00 PM central time on 9/27/21 incoming calls remain impacted for a portion of our customers. It appears that the negatively impacted calling patterns are regional in nature.  The outages are now multiple in nature external to the NUSO network. Downdetector.com is identifying 7 major carriers now having trouble delivering calls on their front page.  We are finding many calls have no trouble on either our network or the network delivering calls to NUSO but the originating call is passing through the impacted network at some point and therefore failing or having one-way audio. Even when we re-route traffic on our side, the call quality will not improve because the calls are outside the NUSO controlled network. NUSO continues to work through this 3^rd party outage to address customer traffic. We will continue to update you as conditions change.