Partners and Customers agree: NUSO’s Support is unmatched!
Customer Service is Our Top Priority
Unlike other companies, we don’t designate “standard” or “premium” support levels based on what you pay. All NUSO Partners and customers receive the same level of priority support and fast resolution at no extra cost.
We’re Always Here When You Need Us
When you or your customer calls us, a trained technician always answers. No waiting. No 3rd party call center. We’re here for you 24/7. We don’t leave you with dozens of case numbers, endless calls, and emails. We work quickly to resolve issues so you and your customers can go back to work.
Over 97% of customers rate NUSO Customer Service as “GREAT”
22 Seconds is the average wait time for a NUSO Partner or Customer
94% of all calls are answered in less than 60 seconds by a live technician
- 24/7 U.S. Based Support
- SIP and Cloud PBX support
- Remote technical support with 24/7 coverage
- Moves, Adds, and Changes (MACs) Support
- System administration and management support
- Equipment repair and next-day replacement
- Special project design and support services
- U.S. and Canadian Number Porting