Healthcare and Cloud Communications

Can improved communications capabilities within the healthcare industry boost efficiency and patient outcomes?

With approximately two million healthcare organizations currently in operation, the US healthcare sector is a vast and intricate web of establishments that provide essential medical care, health services, and living accommodations to patients and residents. The industry plays a vital role in the nation’s well being, economically as well as physically.  

Today, one of the myriad challenges the Healthcare industry faces is a focus on efficiency in operations. Streamlining processes and reducing administrative overhead can help control costs without jeopardizing the quality of patient care. Medical, dental, and pharmaceutical organizations of all sizes are looking to digital technologies to improve communications, information security, workflows, and more. 

Overview of the Healthcare Industry 

The healthcare sector in the US is a massive industry, encompassing everything from physicians’ offices, hospitals, and clinics to mental health services, medical and imaging labs, home healthcare services, and nursing and residential care facilities. The services offered by these establishments are funded by a variety of sources, including medical insurers, patients, government programs, and families, making it a multifaceted sector. 

Just how big a player is the healthcare industry in the US economy? The Healthcare sector of the US economy represents:

  • 17% of All Businesses
  • 5.8% of the National GDP
  • 12.5% of the Country’s Workforce

The industry is set to maintain its significance with a projected annual growth rate of 5.8% through 2027, surpassing the expansion of the overall US economy. The importance of the healthcare industry cannot be overstated.

Challenges in the Healthcare Industry

Despite its size and significance, the healthcare industry is struggling with numerous challenges. Here are just three of the major obstacles healthcare providers currently face: 

  • Labor Shortages and Staffing Challenges 
  • Rising Costs of Care and Wage Inflation Pressure
  • Conflicts with Payments (Insurers and Government)

The shortage of qualified healthcare professionals is an increasingly critical issue, particularly in the wake of a global pandemic and the politicalization of treatments. Staffing challenges have resulted in overworked staff and medical professionals. This is a formula for potential shortfalls in patient care. 

The overall cost of providing healthcare services continues to rise, helped in no small part by economic inflation and accompanying wage inflation pressures. Even with the best patient outcomes, due to the structure of healthcare in America, providers often find themselves in no-win disputes with private insurance companies and government agencies over payment rates and a maze of regulations.

With staggering increases in the costs of care, insurance premiums, and patient co-pays, the strain on the financial resources of healthcare establishments in America is a major challenge. This factor alone demands an ongoing effort to modernize, streamline, and optimize provider operations. 

healthcare doctor using digital communications to enhance healthcare services icons of communications coming from tablet


Solutions for Transformation

As in every challenge, opportunity is lurking just around the corner.  

  • Improving Efficiency
  • Improving the Patient Experience
  • Value & Cost Savings

Labor shortages require healthcare providers to focus on efficiency in their operations. Adopting emerging automation technologies to streamline workflows, processes, and administrative overhead can improve efficiency without threatening the quality of patient care. 

Improved communications – between staff, nurses, physicians, and administrators – can improve engagement, leading to higher staff satisfaction and better patient outcomes. Careful implementation of new communications solutions can also help combat some of the rising cost of healthcare by optimizing processes and workflows. 

NUSO Cloud Communications 

Improved communications capabilities within the healthcare industry can boost efficiency and patient outcomes. NUSO Cloud Communications solutions have helped healthcare organizations streamline operations, reduce costs, and improved efficiency in today’s chaotic landscape.  

Cloud Communications products enable healthcare providers to combine staff and patient communications into a single, secure platform. Unified Communications work seamlessly on desktop, laptop and mobile devices, including integrations into popular platforms like Microsoft Teams™. 

a laptop computer with gears on top of it

Voice, secure fax, video conferencing, messaging, presence – are all functions that can be integrated into a single platform. A secure, comprehensive suite of features that enhance communication and collaboration within healthcare organizations. Cloud-based Contact Center solutions are designed for streamlined processes and better patient engagement. There’s little doubt improved patient communication leads to better experiences and outcomes. 

In the rapidly changing healthcare sector, it’s essential for providers to continuously adapt and embrace emerging technologies beyond those in the medical field. NUSO’s Cloud Communications products empower healthcare organizations to enhance efficiency and reduce costs, with the ultimate goal of improving patient care. 

Ready to learn more? Visit the NUSO Healthcare webpage.