NUSO Keeps Business Phones Ringing Despite Hurricane Beryl
In the face of disaster, staying connected is critical. When Hurricane Beryl struck South Texas, causing widespread outages, NUSO’s customers stayed connected while others were left in the dark. Thanks to NUSO’s industry-leading NUSOflex platform, businesses in the region continued to receive inbound calls, demonstrating the power and reliability of NUSO’s dynamic voice routing technology.
Beryl’s Impact
On July 8, 2024, Hurricane Beryl made landfall in Texas, leaving a trail of destruction across the Southeastern United States. The aftermath saw numerous service providers grappling to restore inbound calling services for weeks after the storm. While outbound calling from the impacted area was generally well covered by all providers, inbound calling was another story altogether. Many providers struggled for weeks to get calls working reliably into the disaster zone.
And yet, NUSO’s customers experienced uninterrupted inbound and outbound calling service, thanks to the advanced capabilities of award-winning NUSOflex—a solution purpose-built for reliability when it’s needed most.
NUSOflex in Action
As other providers struggled, NUSO quickly responded by dynamically rerouting inbound phone traffic for over 100,000 customers, avoiding impacted data centers and maintaining service continuity. Through NUSOflex AI-powered technology, the NUSO network operations center enabled seamless transitions, completing over 3.1 million phone calls and 3.8 million minutes of connection during this critical period.
“Our NUSOflex platform rerouted customer traffic around Hurricane Beryl’s devastation, allowing our partners to continue serving their communities without interruption,” said Paul Matte, Chief Operations Officer, NUSO. “Our technology proved vital during the crisis.”
While others faced extended downtimes, NUSO clients enjoyed minimal disruptions, with NUSOflex enabling swift disaster recovery and business continuity.
Are You and Your Customers Protected?
Phone service relies on a vast network of interconnected systems, including cell towers, landline infrastructure, and data centers. Disruptions at one point have cascading effects on millions of customers. The impact of Hurricane Beryl underscores the vulnerability of critical infrastructure to natural disasters and the necessity for robust disaster recovery and business continuity plans.
- Healthcare relies on incoming calls to serve their patients
- Retail stores rely on incoming calls to serve their customers
- Non-profits and emergency services must connect to serve their community
NUSOflex is more than just a backup plan; it’s a proactive communications solution built for today’s challenges. As we at NUSO continue to enhance our offerings, businesses can rely on us for resilient, adaptive, and uninterrupted service even in the most challenging circumstances.
At NUSO, we’re committed to ensuring that our customers can always stay connected—even when the unexpected happens. Thank you for trusting us to be a part of your journey.
Discover how NUSOflex can safeguard your business communications.
Contact us today to learn how our dynamic routing technology can give you peace of mind and help your business stay in business … even in the worst of times.
